This site is a service of the Orientica Company (Couronnes Livres SAS - SIREN 804 985 919 RCS PARIS) in partnership with IqraShop, which is the operator of this site. Any order for a product appearing on this site requires prior consultation of these general conditions.
IqraShop and Orientica are trademarks registered with the National Institute of Industrial Property (INPI). The visuals and graphics of the site are also the subject of a deposit of property and cannot be reproduced or exploited in any way whatsoever.
These general conditions of sale apply exclusively between the company Orientica and any person visiting or making a purchase via this site. These General Conditions of Sale may be subject to modifications, the applicable conditions are those in force on the Site on the date of placing your order.
Article 1: Scope
These general conditions of sale apply to all sales concluded through the website www.iqrashop.fr
You declare that you are at least 18 years old and have the legal capacity or hold parental authorization allowing you to place an order on the Site.
Article 2: Order
We undertake to accept your order under the terms of these general conditions of sale.
Please note that We will respond to your order within the limit of our available stocks or subject to stocks available from our suppliers.
When ordering, We will inform You of the availability of the products You wish to purchase. However, if, despite our vigilance, the products prove to be temporarily unavailable (out of stock, reissue, etc.) after your order, We will inform You by e-mail and invite You to cancel or modify your order. If the products prove to be permanently unavailable (exhaustion of stock, unreleased books, etc.) after ordering, We will automatically cancel your order and notify You by e-mail.
By confirming your order, You accept all of these general conditions of sale made available to you on the site, and acknowledge having full knowledge of them, thereby waiving the right to invoke any contradictory document, and in particular your own conditions. general conditions of purchase, the act of purchase entailing acceptance of these general conditions of sale. This confirmation as well as all the data that We have recorded will constitute proof of our transactions.
Articles to be published are available on our site for Pre-order. They are shipped from the date of sale. We cannot be held responsible for any delay in marketing.
You benefit from the provisions of the legal guarantee against hidden defects.
Article 3: Price
The prices indicated in euros are deemed to be net, excluding shipping costs. Those expressed in currencies other than the euro are given for information only. They can be modified at any time without notice, knowing that the items will be invoiced on the basis in force at the time of the order. The prices displayed on the Site are indicated in euros, all French taxes included (French VAT and other applicable taxes), excluding shipping costs, the costs of processing your order and the costs of wrapping gifts, other services or options.
We reserve the right to modify our prices at any time, but We undertake to apply the prices in force which will have been indicated to You at the time of your order.
The price is payable in full and in a single payment when ordering. All orders are invoiced in euros and payable. For any delivery outside mainland France, any customs fees or local taxes remain the responsibility of the recipient.
Customs duties: Any order placed on our site and delivered outside France may be subject to possible taxes and customs duties which are imposed when the package reaches its destination. These customs duties and any taxes related to the delivery of an item are your responsibility and are your responsibility. We are not required to verify and inform you of applicable customs duties and taxes. To find out about them, we advise you to check with the competent authorities in your country.
Article 4: payment
The payment of your purchases is made:
- By bank or private card: We accept the Carte Bleue, Visa and Eurocard / Mastercard and many other cards through our secure payment partners Paybox and Paypal. You will have to indicate in the zone provided for this purpose (entry secured by SSL encryption), the number of your card, as well as its expiry date.
- By bank check: for any order greater than or equal to 10 euros including tax. In case of payment by check, it must be issued by a bank domiciled in metropolitan France or Monaco. In the event that You choose to pay by check, your order will only be processed upon receipt of it and the applicable deadlines are those on the day of receipt of the check.
- Wire Transfer.
- By Read Check / Culture
- By money order.
Regarding checks: The check is cashed upon receipt of the check. For amounts greater than € 100, it is possible to write up to 3 checks, the first being cashed in the current month and the others in the following months. Please indicate the date of cashing behind the checks.
The check must be made out to ORIENTICA, and sent to the address below:
101, rue Jean-Pierre Timbaud
Article 5: Shipping costs
The shipping costs include a participation in the costs of preparation and packaging + the postage costs. They are flat-rate, made up of a fixed part and a part depending on the number of items ordered. Only the geographical area of delivery and the total weight of the order make the amount vary. Consider grouping all your items on one order. We will not be able to combine two separate orders and the shipping costs will be invoiced to you for each of them.
To obtain the shipping costs, it suffices to simulate a purchase on the site until they are displayed. Shipping costs are offered from a certain purchase amount for metropolitan France, in the event of a refund due to a return of the package if the recipient is absent and does not collect his package at La Poste after 15 days, the Free shipping costs will be deducted. In the event of an exchange following a product return or incorrect address, the return shipping costs will be borne by the customer.
Article 6: Terms of delivery
Unless otherwise agreed, delivery is made to the address You provided when ordering. In the event that You choose to pay by check, the order will only be processed upon receipt of it and the deadlines will run accordingly.
La Poste and the "Colissimo Monitoring" service
To guarantee you a good quality of transport, all products of small or medium size are sent by Colissimo with tracking. In addition to being economical, this service delivers in 48 hours throughout France and offers you the possibility of picking up the products ordered at your post office near the delivery address in the event of absence from the initial place of delivery during of the postman's presentation. Concretely, if you are absent on the day of delivery, your postman will leave you a calling card in your letterbox, which will allow you to collect your package at your post office during opening hours, within 15 days.
How is the delivery going?
Once the package has been prepared by us, it will be delivered to you within an indicative period of 48 hours and delivered against signature. If you are absent, a calling card will be left to you allowing you to choose a new delivery date on the Internet within 6 working days or to pick up your package the next day at 3 p.m. at the post office of your choice.
If you do not express a choice, you will then be able to collect your parcel from your home post office within 15 days.
Follow the delivery of your package at any time on www.colissimo.fr or on the site of one of our delivery partners.
Colissimo Monitoring is a very reliable service. However, we decline all responsibility for the extension of delivery times due to the carrier, especially in the event of a strike.
The delivery address that will be supported is the delivery address on the order. The delivery address must comply with the postal standard, precise and complete. Any secondary or third party address communicated in the alternative in the messages is not necessarily supported. Any error, or incomplete address is the responsibility of the customer in the event that the package is returned with the information (NPAI, Incomplete address, Package not claimed).
In the event of absence, any delays do not entitle the buyer to claim damages. In the event of apparent defects, the buyer benefits from the right of return under the conditions provided for in this document.
Important: The calling card is not always left in your mailbox. If you still have not received your package after a week, do not hesitate to go and claim it at your post office or contact 3631. The buyer is required to check the condition in the presence of the delivery person. of the package. In case of doubt, he is required to refuse the package or to make reservations and to report these incidents to us. If the package (s) is accepted, the buyer has 48 hours to notify us and the carrier if he encounters anomalies on his package (damaged packages, broken products, etc.).
Delivery times (preparation + delivery) are generally around 2 to 8 working days (for France) from the validation of your order (if a product is exhausted in our stocks and even at the suppliers we will inform you immediately. and will offer you an exchange, a credit or a refund). In case of out of stock, the deadlines may be extended by a few days.
In the event of late delivery or non-delivery
Due to external problems we undertake to reimburse the customer if he requests it in case of late delivery, without being responsible for the damage or prejudice caused.
Guarantees and liability
We decline all responsibility in the event that the delivered item does not comply with the legislation of the country of delivery. We undertake to provide all the care in use in the profession for the implementation of the service offered to the customer.
Nevertheless, our responsibility cannot be retained in the event of breach of our contractual obligations due to a fortuitous event or a case of force majeure as defined by the case law rendered by the French courts. Our responsibility will not be engaged in the event of delay due to a shortage of stock at the publisher or the supplier. In addition, in the event of non-substantial differences between the photos presenting the articles on our site, texts and illustrations and the articles ordered, our responsibility will not be engaged. We implement all the means at our disposal to ensure the services of these General Conditions of Sale.
We are responsible for any direct and foreseeable damage at the time of use of the Site or of the conclusion of the sales contract between Us and You. Under no circumstances shall We incur any liability for loss of profits, commercial losses, loss of data or loss of profit or any other indirect damage or which was not foreseeable at the time of use of the Site or of the conclusion of the contract. of sale between Us and You.
In the event of a dispute, the customer will first contact the company to obtain an amicable solution. Any dispute outside the framework, or defamation following a dispute with us, without having taken the trouble to make a complaint by email or in writing, exposes any person to a lawsuit for defamation. Entent by senior manager: abusive exchange on social networks, abusive rating and opinions on rating sites, abusive complaint to Paypal for reimbursement ...
Article 7: Right of withdrawal
The consumer has, within 14 days from the delivery of his order, a right of return, exchange or refund, products that do not suit him. Once this period has expired, you no longer have this right of withdrawal.
The product must be returned in good condition, complete, not used. CDs, software and DVDs must be in their original packaging (unopened). In the event of the return of an unsatisfactory article, the return costs shall be borne by the purchaser.
The right of withdrawal of "audio, video or software" articles is valid only if they have not been unsealed by the consumer. CDs sold without rosin only give the right to a credit in the event of a return.
For electronic products (unpacked and used) as well as clothing, returns are accepted but give the right to a credit or an exchange only (refunds are not possible). The shipping costs for returning the exchange products will be borne by the customer (unless the customer comes to collect them on site in the store).
The customer's attention must be drawn to the fact that he loses the benefit of free transport costs when requesting a partial refund which lowers the amount of the order below the threshold of the amount of free shipping costs. . This free transport costs is nevertheless retained if the customer chooses the option of having it instead of reimbursement.
For orders that have been paid for and which contain personalized items (custom creation of T-Shirts, mugs, puzzles, paintings, etc.), items created especially for the customer cannot be reimbursed (because these are personalized and cannot not be resold to another person). Fixed costs for order preparation, packaging and reimbursement processing may be deducted from the reimbursement amount. In all cases, reimbursements are made within a reasonable time (between one and five weeks).
In accordance with the legal provisions in force, you cannot withdraw from the following products: Hygiene, beauty and health products, food products.
If an element of a box (or pack) is missing or non-compliant, we kindly ask you to contact us to find out if it is necessary to return the entire box. A box is indeed a single inseparable item in theory but in some cases it is possible for us to exchange or refund the single missing or non-compliant item, even if this item is available individually on our site.
HOW TO MAKE YOUR RETURN?
For a return of products whose total value exceeds 35 euros, we recommend that you send the product in a Tracked Parcel with insurance of the value of the products. For the rest of the shipments, prefer sending in Standard Tracking. The object is to be returned accompanied by the mention of the order number and the full name of the customer.
How will your refund be made?
If you have paid for your order:
- by credit card or Paypal: the amount of the refund is paid directly to the account associated with the payment card or the Paypal account used.
- by bank check: a check or a transfer corresponding to the amount of the refund is made to your bank account. You must therefore send us a Bank Identity Statement (RIB) by email so that we can perform the operation.
- by gift voucher: orders made by gift voucher are not refundable.
Once the refund has been made, an email will be sent to let you know. In any case, our advisers will guide you through the return process and provide you with the necessary information.
Once the returned items have been found to comply with our return conditions, the reimbursement period is approximately one month. In the event of a high flow of orders or an exceptional period, this period may be exceeded.
After verification, if an item returned as damaged or non-compliant shows no defect, we reserve the right not to make the requested refund. The re-shipment of the product is then at the customer's expense.
We undertake to replace at our expense any defective products upon unpacking if the customer has previously submitted a reservation to the carrier upon arrival of the package. The words "subject to packaging" have no legal value and cannot give rise to any recourse to our carrier. We advise you to carry out a complete check on receipt of the goods, and to establish clear and precise reservations if the package and its contents present anomalies.
Article 8: Right of access and rectification
Concerned about protecting your privacy, we treat all information concerning you with the strictest confidentiality. When shopping, we only ask you for the essential information (name, first name, address, e-mail) for quality processing and careful monitoring of your order. These data entered online are saved on a secure server.
In accordance with the Data Protection Act of January 6, 1978, you have the right to access and rectify data concerning you. Through us, you may receive proposals from other companies or organizations, or also be informed of our offers by email, telephone or post.
We undertake to provide all the care in use in the profession for the implementation of the service offered to the customer. Nevertheless, our responsibility cannot be retained in the event of breach of our contractual obligations due to a fortuitous event or a case of force majeure such as, and without limitation, disasters, strikes, fires, floods, failure or failure of equipment, means of transport, communication or because of your actions.
Furthermore, our responsibility will not be engaged in the event of delay due to a shortage of stock at the publisher or supplier or in the event of an error in the presentation of the products on our site, the photographs, texts and illustrations representing the products not being not contractual.
Article 9: Buyer's acceptance
These general conditions of sale as well as the prices are expressly approved and accepted by the Purchaser, who declares and acknowledges having full knowledge of them, and therefore waives the right to rely on any contradictory document and, in particular, his own general conditions of purchase, the act of purchase entailing acceptance of these general conditions of sale.
Site Access License: We grant You a limited license to access and use our site for Your personal use. Under no circumstances are you authorized to download or modify all or part of this Site without Our express written authorization. This license does not allow You to use, for sale or for any other commercial use, this Site or its content (products listed, descriptions, prices, downloading or copying information on behalf of another merchant, use of data, software, sound clips, graphics, images, texts, photographs, tools). This Site or any part of this Site may not be reproduced, copied, sold or exploited for commercial reasons without our express written permission. You must not use techniques allowing to copy a mark, a logo or any other information (in particular images, text, models) of which We are owners without our express and written agreement.
You must not use Metatags or any other "hidden" text containing our name, our brand without our express and written consent. Any unauthorized use will terminate the license We have granted You. We authorize You, on a non-exclusive and revocable basis, to create a hypertext link pointing to the home page of the Site on the condition that this link cannot create for Us, or our products or services, a false, pejorative character. or which may cause harm to Us. Under no circumstances will the creation of this hypertext link engage our responsibility, in any capacity whatsoever, for the content of your site. Any use in your link of our logo, brand or graphics requires our express written permission.
These conditions are subject to change at any time without notice.
Article 10: Legal information
The provision of personal information collected for the purposes of distance selling is mandatory, this information being essential for the processing and delivery of orders, the establishment of invoices and warranty contracts. Failure to provide information results in the order being invalidated. The customer has (article 34 of the law of January 6, 1978) a right to access, modify, rectify and delete data concerning him, which he can exercise on our site. In addition, we undertake not to communicate, free of charge or with consideration, the contact details of our customers to a third party.
We are committed to you, visitors and customers of our site, in order to guarantee the confidentiality of the personal information that you provide to us. This includes: 1. Volatile nature of the data collected on the Merchant's site 2. Protection of personal data 3. Security of transactions 4. Compliance with the Data Protection Act
1. Volatile nature of the data collected on the Merchant's site: In order to process your order, we must be able to know and memorize some of the parameters which are communicated to us by your computer: we must know who you are as well as the items you are purchasing. Cookies are programs used for this sole purpose: to memorize the time of your visit, your identity (known through your username and password) and the contents of your shopping cart as you fill it. Once your shopping is finished, this information is automatically erased, our "cookies" being what we call "volatile cookies". So no worries.
2. Protection of personal data: As a merchant site, the merchant collects a certain amount of information necessary for processing orders. The merchant treats all this information with the utmost confidentiality. The automated processing of nominative information on the merchant's site has been declared to the National Commission for Computing and Liberties under the declaration number 861859.
3. Transaction security: Payment by credit card is provided by Paybox, recognized for its reliability in Internet transactions. The transaction between you and Paybox is encrypted (SSL). The banking information you give, encrypted on your own computer, will never circulate unencrypted on the Internet. No credit card number is stored at the merchant.
3. Compliance with the Data Protection Act: In accordance with the Data Protection Act dated January 6, 1978, you have the right to access, rectify, modify and delete data concerning you. You can exercise this right by sending us a letter to the address below:
For the follow-up of your orders, you can contact us in different ways:
Phone. : 01 83 64 39 55 (Customer hot-line open Monday to Friday from 10 a.m. to 6 p.m.)
Fax: 09 85 61 15 35
E-mail: via the site contact form.
Addresses of the IqraShop / Orientica bookstore: 101 rue Jean-Pierre Timbaud - 75011 Paris - FRANCE
See the addresses and maps on the contact page
Headquarters postal address:
BOOK CROWNS SAS - ORIENTICA
101 rue Jean Pierre Timbaud- 75011 Paris